Livraison

General condition of sale: 17 October 2022

 

The company

L'Envie de Fraises SARL is a limited liability company, registered in the Swiss Trade Register (N°ref. 04165/2004 / federated number : CH-660.0.756.004-7)

Any reproduction of the site, copies of partial or complete elements must be submitted to the approval of the owner company, under penalty of legal proceedings.

You can contact our customer service at the following address:

Website: www.enviedefraises.ch :


Telephone number for Switzerland: +4122 321 24 61 from Monday to Friday, from 10:00 to 17:00


E-mail address: shop@enviedefraises.ch

 

Scope of application and modification of the general terms and conditions of sale

The execution of the transaction and the delivery shall be carried out exclusively in accordance with these General Terms and Conditions of Business, which form the basis for all contracts concluded with us on the basis of the offers made on the Internet pages www.enviedefraises.ch.

Any general terms and conditions that contradict or deviate from the following provisions shall not apply.

These general terms and conditions of sale apply to all orders placed on the website L'Envie de Fraises (Switzerland). By placing your order, you confirm your unlimited and unreserved agreement to our general terms of sale.

L'Envie de Fraises reserves the right to adapt or modify at any time the present general conditions of sale. The general terms of sale applicable to an order are those in force on the day of the order.

The catalogue

The products offered are generally available in our catalogue while stocks last. L'Envie de Fraises is at your entire disposal to answer your questions about your order. (shop@enviedefraises.ch)

Product offers are valid as long as they are visible on the site within the limits of available stocks. "enviedefraises.ch" will do its best to process all orders.

 

However, in the event of unavailability of the product after placing the order, the Customer will be informed by e-mail and/or telephone.

1- L'Envie de Fraises will propose a similar option

2- L'Envie de Fraises will propose to wait until the arrival of an arrival within the limits of reasonableness

3- If the options proposed below (point 1 and 2) are not accepted by the customer, the customer's order will be automatically cancelled and the sum paid by the customer for the missing article will be credited to his bank account within thirty days.

"enviedefraises.ch" reserves the right to modify the assortment of products according to the constraints imposed by its suppliers. The information on the availability of products being transmitted by our suppliers, the unavailability of the product does not engage the responsibility of " enviedefraises.ch " nor give right to damages for the customer.

Prices

L'Envie de Fraises reserves the right to modify its prices at any time, but undertakes to apply the prices displayed at the time of your order.

The prices indicated are expressed in Swiss francs, the reference currency. The prices indicated are final prices. The prices indicated are inclusive of tax.


Methods of payment and security

You must fill in the registration form offered on our site before you can place an order

By clicking on the Confirm button, you are sending a firm order for the goods in the basket. Confirmation of receipt of the order follows immediately after the order has been sent.

In the case of purchases by credit card, your credit card account will be debited at the time the order is placed. We are not responsible for any costs arising from a payment transaction.

Switzerland

Payment at the time of order by card: The cards accepted are : POSTCARD, VISA, MASTERCARD, TWINT. The articles are invoiced in CHF.

After receipt of the payment we send the ordered goods.

 

 

Abroad

Payment at the order by card: Accepted cards are : VISA, MASTERCARD. After receipt of payment we will ship the ordered goods.

Please note that the VAT of your country is not included in our selling prices and will be charged by your post office or customs office in your country.

No deliveries outside the Euro zone.


Terms of delivery and delivery times

Delivery is only possible within Switzerland and Europe

 

Delivery via Swiss Post / economy: 7.00 from 1.00 to 100.00

Delivery via Swiss Post / economy: free of charge from 100.00

Delivery via Swiss Post / priority: 9.00 from 1.00 purchase

Delivery via Swiss Post / economy for European countries: 20.00

Delivery via Swiss post / priority for European countries: 30.00

For deliveries, we use the Swiss Post.

The products are delivered to the delivery address that you indicated during the ordering process. In case of error of the buyer in the wording of the coordinates of the recipient, L'Envie de Fraises could not be held responsible. Please ensure in your own interest that the delivery address and telephone number you have given us are accurate and complete. We cannot take responsibility for any delays or non-delivery due to incorrect or incomplete addresses.

All items ordered will be dispatched within 5 working days at the latest, but we will endeavour to keep this period as short as possible.

In the event of a delay in delivery, the customer will be informed by e-mail.

Our obligation to deliver is cancelled if we are not delivered correctly or on time despite the existence of a proper and adequate cover contract and if we are not responsible for the unavailability of the goods, if we have informed you immediately and if we have not assumed any supply risk. If the goods are not available, we will refund any advance payment already made without delay.

Exceptions:

No orders will be processed on Sundays, public holidays and on days when L'Envie de Fraises is closed (holidays, holidays, etc.), which can be found on the website www.enviedefraises.ch. Please note that no delivery is made by La Poste on Saturdays and public holidays.

Reservation of ownership

The goods remain our property until full payment has been made.

Order

The "shopping basket" allows the customer to select the items he/she likes. The Customer can consult, complete or modify it at any time of his visit on the site "enviedefraises.ch". The contents of the basket will be definitively attributed to the Customer after he has validated his basket and his delivery address, subject to the availability of the articles. The automatic recording systems are considered as proof of the nature, content and date of the order. "enviedefraises.ch" confirms the acceptance of the order to the customer at the email address that the latter has communicated. The sale will be concluded only after the confirmation of the order and the payment of this one by the customer. "enviedefraises.ch" reserves the right to cancel any order from a customer with whom there is a dispute concerning the payment of a previous order. All orders will be confirmed by e-mail.

If you do not receive an order confirmation, please contact L'Envie de fraises /shop@enviedefraises.ch


 

Guarantee of the right of return

Only unused, unwashed (a smell of detergent is a redhibition and will not give rise to a refund or exchange) and tightly closed products will be returned or exchanged. They must be returned with the invoice and the original packaging, postage paid, within 10 days of receipt.

If the above conditions are met, we will refund the value of the returned items in full.

The return postage costs are at the customer's expense.

For items received broken by transport or inadequate packaging, claims must be made with supporting evidence (photo or return of the product) by e-mail sent to shop@enviedefraises.ch within 48 hours of receipt of the package. Any claim made outside of this period will be refused.

 

Conditions of use of gift cards

Gift cards can only be used as part of an order process. It is not possible to reimburse the gift card after the fact. The balance of a gift card will not be converted into cash under any circumstances.

The gift cards can be used in the shop L'Envie de Fraises, 98 rue de Carouge, 1205 Geneva or on our website, thanks to the code (letter and numbers).

This code can be used in full once or partially over a period of 12 months. After using the first code, a second code is generated and sent by email with the remaining balance.

 

In case of loss or theft of the gift cards, we do not take any responsibility. Similarly, we do not accept any liability for errors in the writing of the e-mail or postal address of the recipient of the gift card.

 

Data protection

 

For L'Envie de fraises, the integrity of your private sphere is an absolute priority. We strive to guarantee you maximum data protection and security. L'Envie de fraises only uses your data for the purpose of processing your orders. Your e-mail address and personal data are treated confidentially and are not passed on to third parties.

Data protection

 

For L'Envie de fraises, the integrity of your private sphere is an absolute priority. We strive to guarantee you maximum data protection and security. L'Envie de fraises only uses your data for the purpose of processing your orders. Your e-mail address and personal data are treated confidentially and are not passed on to third parties.

 

Applicable law and jurisdiction

Swiss law is exclusively applicable. In the event of a dispute, the courts of the Republic and Canton of Geneva shall have exclusive jurisdiction.